Flexible Cover Options

We understand that each organisation is different and their needs for database support vary. This is why we have created a range of flexible cover options, each of which can be individually tailored to your requirements.

It could be that you only need cover when your in-house DBA’s have gone home for the evening or perhaps it is critical that your system is supported 24/7. The table below shows each of the options. Within each option you are able to choose the level of guaranteed response time that you need.

	Full-time Companion	Working Companion	Out-of-hours Companion
Coverage Days	Mon-Sun	Mon-Fri	Mon-Sun
Coverage Hours	24/7	9am-5pm	5pm-9am
Guaranteed response time options	1 or 2 hours	1, 2 or 4 hours	1 or 2 hours
Support suite access
Proactive Monitoring option available
Monthly reports
Account Manager

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