Flexible Cover Options
We understand that each organisation is different and their needs for database support vary. This is why we have created a range of flexible cover options, each of which can be individually tailored to your requirements.
It could be that you only need cover when your in-house DBA’s have gone home for the evening or perhaps it is critical that your system is supported 24/7. The table below shows each of the options. Within each option you are able to choose the level of guaranteed response time that you need.
| Full-time Companion | Working Companion | Out-of-hours Companion | |
|---|---|---|---|
| Coverage Days | Mon-Sun | Mon-Fri | Mon-Sun |
| Coverage Hours | 24/7 | 9am-5pm | 5pm-9am |
| Guaranteed response time options | 1 or 2 hours | 1, 2 or 4 hours | 1 or 2 hours |
| Support suite access |  |
|
|
| Proactive Monitoring option available | |
|
|
| Monthly reports | |
|
|
| Account Manager | |
|
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