• Home
• About Us
• IT Solutions
• Managed Services

• How Does Remote DBA Work?
• Flexible Cover Options
• Why Remote DBA?
• Proactive Database Monitoring
• DB2 Database Healthcheck
• Faqs
• Case Studies

• Consultancy
• Education
• Market Sectors
• Support
• Contact Us

• Which platforms does Remote DBA support?
• Are DB2 environments that are out of IBM support still supported by you?
• Will we be kept informed about support dates and current releases as well as any forthcoming technologies?
• Are you able to upgrade the ‘out of support’ environments we have?
• What is the process for deploying the Remote DBA service and how long does it take until Triton is on the job?
• What are the requirements for remote server management?
• Who will I deal with on a day to day basis?
• What if my dedicated account manager is not available?
• Are the employees we deal with specialists?
• What if my system fails and I need help outside of my coverage window?
• Will Triton’s Remote DBA service offer proactive monitoring?
• What will be monitored?
• What is available to me within the Triton RemoteDBA web portal?
• What information is provided within the healthcheck?
• What are the differences between RemoteDBA and Consultancy on Demand (COD)
• Can I use my COD support hours any way I please?

Which platforms does Remote DBA support?

We support both the mainframe and LUW DB2 environments. [ top ]

Are DB2 environments that are out of IBM support still supported by you?

Yes, they are supported. Unfortunately as they are no longer supported by IBM, we cannot raise any direct issues with IBM pertaining to that release. [ top ]

Will we be kept informed about support dates and current releases as well as any forthcoming technologies?

Of course, we take it upon ourselves to provide the client with up-to-date information relevant to DB2 and any other technologies we support. This is part of the RemoteDBA service.[ top ]

Are you able to upgrade the ‘out of support’ environments we have?

This falls within the support levels we provide and we always keep the client aware of new technologies and functionality. As part of our RemoteDBA and COD service we can upgrade DB2 code levels and fixpaks. [ top ]

What is the process for deploying the Remote DBA service and how long does it take until Triton is on the job?

We will conduct an initial healthcheck of your database environment to assess the current state. As soon as we have the secured connectivity we can start our RemoteDBA service. [ top ]

What are the requirements for remote server management?

The requirement is to have access to the database servers so that they can be administered remotely. In order for this to be achievable the connectivity has to be secure, using VPN, SSH through broadband, dial-in etc. [ top ]

Who will I deal with on a day to day basis?

You will be assigned your own account manager or remote companion, who will provide the support for your database environments. [ top ]

What if my dedicated account manager is not available?

There is always someone available that is able to provide the same service levels and will have the required knowledge to manage your environments. All our consultants are highly trained and experienced and are kept up to date with all of our clients and their database environments. [ top ]

Are the employees we deal with specialists?

Absolutely, all of our consultants are highly experienced in DB2 and work to the highest standards. As an IBM Premier Business Partner we ensure that our consultants are fully certified. [ top ]

What if my system fails and I need help outside of my coverage window?

Depending on the service pack you have invested in, DBA support is available 24/7 and there is no limit to the amount of support calls. [ top ]

Will Triton’s Remote DBA service offer proactive monitoring?

Yes, we use monitoring tools to help us help you. Using these tools we will more often than not have problems fixed before you even become aware of them. We can then walk you through the issue and let you know about the fixes that have been applied. If any further work is required, we can provide advice. Proactive monitoring can be added to whichever package you choose. [ top ]

What will be monitored?

Database monitoring will cover kernel parameters, instance configurations, database configurations, housekeeping, data placement etc.

What is available to me within the Triton RemoteDBA web portal?

You will receive up-to-date statistical information for all the database environments, including; performance reports, incident reports and space reports. As a Remote DBA customer you will also have access to the full range of white papers, technical articles and presentations in our Download Suite. [ top ]

What information is provided within the healthcheck?

The objective of the DB2 Health Check is to identify those areas of the customer’s environment where DB2 usage does not correspond to industry best practice, and deliver a detailed set of recommendations for addressing those issues. [ top ]

What are the differences between RemoteDBA and Consultancy on Demand (COD)?

The major difference between the two is that RemoteDBA is designed for mission critical environments, where the support is required during the day, evening and even 24x7. Whereas COD consists of support hours that can be purchased in packs and used whenever required for DB2 code level upgrades, implementation of housekeeping etc. COD is available from 9am through to 5pm. All RemoteDBA contracts include 20 hours COD. [ top ]

Can I use my COD support hours any way I please?

Yes, the support hours can be used for anything, from problem solving through to on-site training. [ top ]

If you have any further questions please contact us today.