RemoteDBA Package
| Service element | RemoteDBA service |
|---|---|
| Cover | Call out of Triton Db2 Consultants to fix problems affecting a client production service |
| Days covered | • 9:00-17:00, Monday-Friday, or • 24 hour, 7 days per week – 365 days per year |
| First response time | 1, or 2 hour response (call back from a Triton Consultant) |
| Proactive monitoring | Provided using DBI Purefeat Suite of Db2 monitoring tools |
| Supported calls | Unlimited |
| Support hours | Unlimited |
| Db2 release levels supported | All |
| Services included | • Corrective maintenance including root cause analysis, bug fix isolation and resolution • Application of routine preventative maintenance (fixpaks) • Health check prior to service start • Regular service checkpoint meetings |
| Other features | • Monthly reports showing calls logged and actions taken • Dedicated hotline for support calls |
Take the first step
 |
To learn more about RemoteDBA and how it could help your business, get in touch |
