RemoteDBA Package

Service element RemoteDBA service
Cover Call out of Triton DB2 Consultants to fix problems affecting a Client Production service
Days covered • 9:00-17:00, Monday-Friday, or
• 24 hour, 7 days per week – 365 days per year
First response time 1, or 2 hour response (call back from a Triton Consultant)
Proactive monitoring Provided using DBI Purefeat Suite of DB2 monitoring tools
Supported calls Unlimited
Support hours Unlimited
DB2 release levels supported All
Services included • Corrective maintenance including root cause analysis, bug fix isolation and resolution
• Application of routine preventative maintenance (fixpaks)
• Health check prior to service start
• Regular service checkpoint meetings
Other features • Monthly reports showing calls logged and actions taken
• Dedicated hotline for support calls