2018 Posted by Carol Davis-Mann

How to get the most out of your RemoteDBA service

Got a RemoteDBA for DB2 support service or thinking about taking one out? Make sure you get the most out of it with these tips:

Give the RemoteDBA team as much information as possible
Knowledge is power! The more information you can give our team the better prepared they will be to support your DB2 environment. During the free database healthcheck which is run before a RemoteDBA contract commences we will discover a lot about your DB2 environment. However, it helps to know:

• About the team personnel and who we will be working with
• Company background and culture
• How the DB2 database we are supporting fits into the wider IT infrastructure
• Any previous issues you have experienced with your DB2 environment

Get to know your RemoteDBA support team
When your contract starts, plan some time in to speak to the team and get to know your key contacts. Help them to understand how your team works and what your expectations of the service are.

Advance warning
Tell the team well in advance of any upcoming events which might impact database performance such as seasonal spikes or planned upgrades. We can help you to effectively plan for these types of events so that services are not adversely affected.

Choose the right support package for your business
There are several support packages on offer so it is important to look carefully at the options and choose the one which best fits your organisations’ requirements. Do you need 24/7 support or just office hours cover? If there is a problem with your DB2 database outside of normal working hours, how would this affect your business?

Whichever package you opt for, there are unlimited support calls and support hours included so you never have to worry about running out of support.

Utilise the consultancy on demand hours which are included in your contract
RemoteDBA comes with 20 hours of our Consultancy on Demand (excluding RemoteDBA Office). We highly recommend that you make the most of these hours. It’s a great way to get some expert DB2 skills onsite! You can use your hours for training, consultancy or development work or any planned DB2 activity – for example, version upgrades or new feature implementation.

Find out more about DB2 support services from Triton Consulting.

Download the Top 5 Reasons for Choosing Remote Database Support white paper.

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