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What is RemoteDBA Lite?
RemoteDBA Lite is the streamlined version of our RemoteDBA support package optimised for smaller, more stable DB2 environments.
You get expert, responsive DB2 support from our fully trained consultants whenever you need it, at an affordable price point.
We created RemoteDBA Lite especially for organisations who use DB2 less intensively, or have ‘inherited’ it from elsewhere and don’t have in-house DB2 expertise to support it.
Two-hour rapid response to DB2 incidents
An initial ‘health check’ of your DB2 system,
Up to 20 hours’ expert DB2 consultancy
Your own dedicated support hotline
RemoteDBA Lite is available for all DB2 LUW versions, including those that are officially no longer supported by IBM.
Online access to RemoteDBA Lite is via a completely secure network.
RemoteDBA Lite will suit your organisation if:
Use the feature table below to choose between the full and Lite versions of RemoteDBA.
|You use DB2 for…||Production only||
Production, application development and testing
|Databases in production||1-2||Unlimited|
|Incidents per year||Up to 6||Unlimited|
|Length of contract||12 months||12 months|
|Dedicated hotline for support calls||✔||✔|
|Supported hours||Choose from 24/7 or 9am–5pm||Choose from 24/7 or 9am–5pm|
|Guaranteed response time||2 hours
(within periods covered)
|1-, 2- or 4-hour response, depending on contract selected|
|Dedicated account manager||✔||✔|
|Rapid incident response||✔||✔|
|Initial ‘health check’||✔||✔|
|Monthly system ‘health reports||✔||✔|
|Consultancy on Demand||20 hours per annum||20 hours per annum|
|Proactive performance monitoring||✔|
|Bespoke customer support||✔|
If you have three or more DB2 databases, do more intensive development work or experience issues more frequently, our full Remote DBA package will be better for you.