RemoteDBA Package

Service element RemoteDBA service
 Cover  Call out of Triton DB2 Consultants to fix problems affecting a client  production service
 Days covered • 9:00-17:00, Monday-Friday, or
• 24 hour, 7 days per week – 365 days per year
 First response time  1, or 2 hour response (call back from a Triton Consultant)
 Proactive monitoring  Provided using DBI Purefeat Suite of DB2 monitoring tools
 Supported calls  Unlimited
 Support hours  Unlimited
 DB2 release levels supported  All
 Services included • Corrective maintenance including root cause analysis, bug fix isolation and resolution
• Application of routine preventative maintenance (fixpaks)
• Health check prior to service start
• Regular service checkpoint meetings
 Other features • Monthly reports showing calls logged and actions taken
• Dedicated hotline for support calls