Most technical problems aren’t complicated because the technology is bad. They’re complicated because the person who really understands it, isn’t available.
That’s a surprisingly common situation. A key person goes on leave. A project stalls because nobody in-house has done this particular thing before. An incident escalates and the team is out of its depth. None of this is unusual, but it’s frustrating, and it can be expensive.
Expert on Demand exists for exactly this. It’s Triton’s way of giving organisations fast access to specialists across a broad range of IBM and enterprise technologies, without the overhead of recruiting, long contracts, or retainers you don’t fully use.
What it Actually Covers
The technologies these environments run on tend to be specific, and the skills that go with them don’t come off the shelf. Here’s where the team has deep experience:
Db2 LUW
Linux, Unix, and Windows environments. Performance tuning, version upgrades, migration, availability design including pureScale for continuous availability and HADR clusters for hybrid and multi-cloud setups.
Db2 for z/OS
Both DBA and Sysprog skill sets. Organisations running critical workloads on mainframe need people who understand the platform properly, not just the database layer in isolation.
Change Data Capture (CDC)
Replication design, high availability implementation, troubleshooting, and migration. CDC tends to become critical infrastructure quietly, and getting the architecture right matters more than most teams realise until something goes wrong.
WebSphere
Application server support, health checks, performance reviews, and troubleshooting. WebSphere environments can be complex to manage, especially when they’ve grown organically over time.
Mainframe DevOps
Bringing modern development practices into mainframe environments CI/CD pipelines, automation, and tooling without disrupting what’s already running.
Cloud Migrations
Moving workloads to Google Cloud and other platforms, with the database knowledge to make sure nothing gets left behind or broken in transit.
iSeries (AS/400)
Still running core operations in a surprising number of organisations and still requiring people who know it properly.
IMS
IBM’s hierarchical database is largely found in large financial and government institutions. The people who know it well are fewer than they used to be.
How it Tends to Get Used
Some engagements are short, a few hours to work through a specific problem, or cover for someone who’s away. Others run for weeks or months, particularly where a project needs specialist input across multiple phases.
Common scenarios include:
- A version upgrade that’s been deferred because nobody’s done one before
- CDC replication that’s working but hasn’t been properly reviewed for resilience
- A HADR or pureScale implementation that needs architectural guidance
- Mainframe DevOps adoption where the team needs someone to lead from experience
- Cloud migration planning where the database complexity is holding things up
- Emergency cover when a critical system needs attention and the internal resource isn’t there
The flexibility is the point. You’re not committing to a statement of work that takes three weeks to agree. You get the person you need, when you need them, for as long as the work requires.
The Triton Team
The consultants behind Expert on Demand aren’t generalists who’ve picked up a technology on a recent project. They’re specialists with decades of hands-on experience, people who have worked through the edge cases, the upgrades that didn’t go to plan, and the environments that had grown into something nobody fully documented.
Robert Philo, for example, has over 25 years focused specifically on CDC. Iqbal Goralwalla is an IBM Gold Consultant and IBM Champion for Data and AI Management, with over 20 years across relational databases. Wayne Hoath brings nearly 30 years in enterprise IT, with deep roots in IBM technologies.
These are people who have seen the problem you’re dealing with before. Usually more than once.
Try Before you Commit
If you’re not sure whether Expert on Demand is the right fit, we’re offering 2 hours free with any of our experts, no obligation, no sales process.
It’s enough time to talk through a problem properly, get an honest view of the options, and work out whether bringing in specialist support makes sense for your situation.
Meet the experts and claim your free 2 hours.
Get in touch:
Email: info@triton.co.uk
Call: +44(0) 870 2411 550